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Elements and Performance Criteria

  1. Research architectural hardware product range
  2. Recommend door and window hardware products
  3. Identify hardware quantities
  4. Advise on hardware product warranties
  5. Negotiate price and payment options

Range Statement

Specifies different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Range is restricted to essential operating conditions and any other variables essential to the work environment.

Job requirements include:

instructions from supervisor/management

work schedules and completion dates

specific client requirements

site requirements

security clearance and access requirements

reporting and documentation requirements

budget allocations

National Construction Code (NCC)

AS 1428 (Set)-2010 Design for access and mobility Set

AS 1905.1-2005 Components for the protection of openings in fire-resistant walls – Fire-resistant door sets

AS 4145.2-2008 Locksets and hardware for doors and windows – Mechanical locksets for doors and windows in buildings

AS 1670.1-2004 Fire detection, warning, control and intercom systems – System design, installation and commissioning – Fire

AS 1530.1-1994 Methods for fire tests on building materials, components and structures – Combustibility test for materials

Information includes:

value or importance of assets

insurance policy agreements

special rooms or areas requiring higher level of protection

current/proposed operating environments

assets and systems

activities and functions

existing security systems/equipment

existing management strategies

business and operational plans

incident history

Architectural hardware includes:

hinges

pivots

door track

locks

handles

door furniture

door closers

exit devices

sequence selectors

cylinders

keying and master keying

bolts

door stops

door seals

kick plates

door protection

sundry hardware

sanitary hardware

automatic operators

access control devices

Relevant sources of information include:

product catalogues

reference manuals

technical specifications

product instructions

drawings and illustrations

technical sales staff

Applicable legislation, codes and national standards include:

relevant Commonwealth and state/territory legislation

work health and safety (WHS) and environmental issues

equal employment opportunity (EEO)

industrial relations

anti-discrimination and diversity

licensing arrangements

Australian standards

quality assurance and certification requirements

relevant industry codes of practice

trade practices

award and enterprise agreements

privacy related legislation

Organisational requirements include:

legal and organisational operational policies and procedures

operations manuals

induction and training materials

insurance policy agreements

client and organisational confidentiality requirements

organisational goals/objectives/plans/systems/processes

employer and employee rights and responsibilities

own role, responsibility and delegation

quality and continuous improvement processes and standards

client service standards

defined resource parameters

WHS policies/procedures/programs

emergency and evacuation procedures

duty of care, code of conduct, code of ethics, access and equity policy, principles and practice

records and information systems and processes

communication channels

reporting procedures

Customers or clients include:

owner

property/other agent

tenant

building supervisor

manager

project manager

government and legal instruments/agencies

Interpersonal techniques include:

verbal or non-verbal language

two-way interaction

constructive feedback

active listening

questioning to clarify and confirm understanding

interpreting non-verbal and verbal messages

observation techniques

use of positive, confident and cooperative language

control of tone of voice and body language

use of language and concepts appropriate to cultural differences

use of clear presentations of options and consequences

demonstrating flexibility and willingness to compromise

Measuring tools include:

tape measures

callipers

vernier

steel rule

Performance Evidence

Match architectural hardware products to a client brief or specification identifying suitable architectural hardware brands, prices and warranty conditions

Ensure selected architectural hardware products comply with relevant legislation, codes and standards

Explain and demonstrate architectural hardware products to clients

Undertake imperial and metric measurements of job requirements and matching to architectural hardware measuring systems

Estimate quantities of required architectural hardware products

Supply accurate quotes for architectural hardware products and services and negotiate prices

Arrange service and repairs

Read and interpret plans, designs and specifications

Apply basic numeracy techniques

Apply safe and efficient work practices

Relate to people from different social and cultural backgrounds

Deal with customers/clients that may be difficult or abusive

Deal with customers/clients that have special needs

Enter data using basic keyboarding skills

Knowledge Evidence

Organisational policies and procedures, in relation to:

sales/customer services

methods of dealing with special needs/requests of customers

customer complaints

price negotiation

Available architectural hardware/keying system options and basic requirements for installation

Types and functions of architectural hardware/keying system

Building construction methods and types

Organisational and client confidentiality requirements

Basic problem-solving strategies

Operational principles of information technology

Principles of effective communication

Documentation requirements and processes